At winkwares, we are committed to providing customers with a seamless and enjoyable shopping experience, recognizing that there may be instances where a return or exchange is necessary. Our Refund Policy is designed to facilitate this process and ensure your satisfaction. 

Eligibility for Refund: 

To be eligible for a refund, the item must be unused, in its original condition, and include all attached tags. The return must be initiated within 48 hours from the delivery date. 

Non-Refundable Items: 

Certain items, such as intimate wear, accessories, and personalized/customized products, cannot be refunded due to hygiene and personalization reasons. 

Returns Process: 

To initiate a return, log in to your account and navigate to the "My Orders" section, following the provided instructions to generate a return request. Clearly state the reason for return and include any necessary supporting documentation. Our customer support team will review your request and guide you through the return procedure. 

Refunds (If Applicable): 

Upon receiving and inspecting your returned item, you will receive an email confirming its receipt and notifying you of the approval or denial of your refund request. Please allow approximately (5-7) five to seven days for your refund to be processed. 

If you have any questions or concerns regarding your returns or refunds, please don't hesitate to contact us. Your satisfaction is our top priority, and we are dedicated to ensuring you have a smooth and enjoyable shopping experience.